19. Conflict Management
Once upon a time a man was shipwrecked on a deserted island. He was an industrious, hard-working sort of man, so by the time he was rescued, 15 years later, he had managed to transform the island into a collection of roads and buildings. The people who rescued him were amazed at his accomplishments and asked for a tour of the island. He was more than happy to oblige.
“The first building on our left,” he began, “is my house.