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Rules for crisis management:

1. Hope for the best, but prepare for the worst.

2. Look first, then act.

3. When you do act, act aggressively.

4. Seek help.

5. Don’t get locked on a detail.

6. No matter how bad things get, be truthful.

7. Look for the silver lining.

Reynolds Dodson, Reader’s Digest, June, 1992

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