Actually, a manager needs the ability not only to make good decisions himself, but also to lead others to make good decisions. Charles Moore, after four years of research at the United Parcel Service reached the following conclusions:
1. Good decisions take a lot of time.
2. Good decisions combine the efforts of a number of people.
3. Good decisions give individuals the freedom to dissent.
4. Good decisions are reached without any pressure from the top to reach an artificial consensus.
5. Good decisions are based on the participation of those responsible for implementing them.*