The Rolls Royce
My friend Dr. Roy Gustafson has the finest illustration of justification I have ever heard. It seems that there was a man in England who put his Rolls-Royce on a boat and went across to the continent to go on a holiday. While he was driving around Europe, something happened to the motor of his car. He cabled the Rolls-Royce people back in England and asked, “I’m having trouble with my car; what do you suggest I do?” Well, the Rolls-Royce people flew a mechanic over! The mechanic repaired the car and flew back to England and left the man to continue his holiday.
As you can imagine, the fellow was wondering, “How much is this going to cost me?” So when he got back to England, he wrote the people a letter and asked how much he owed them. He received a letter from the office that read: “Dear Sir: There is no record anywhere in our files that anything ever went wrong with a Rolls-Royce.” That is justification!