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A research organization asked several thousand people, “What are the most serious faults of executives in dealing with their associates and subordinates?”

The fault cited most often, as the following list shows, was failure to see the other person’s point of view. It was mentioned nearly twice as often as the next one.

Failure to see the other person’s point of view68%
Failure to show appreciation or give credit36%
Failure to size up employees correctly34%
Lack of leadership24%
Lack of frankness and sincerity19%
Failure to delegate authority17%
Bias and letting emotions rule15%
Miscellaneous, including lack of courtesy, sarcasm, jealousy, nervousness, losing of temper, etc21%

Bits & Pieces, January 5, 1995, pp. 22-23

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