Some years ago a former American astronaut took over as head of a major airline, determined to make the airline’s service the best in the industry. One day, as the new president walked through a particular department, he saw an employee resting his feet on a desk while the telephone on the desk rang incessantly. “Aren’t you going to answer that phone?” the boss demanded. “This isn’t my department,” answered the employee nonchalantly, apparently not recognizing his new boss. “I work in maintenance.”

“Not anymore you don’t!” snapped the president.

Today in the Word, MBI, December, 1989, p. 35